Tuesday, November 29, 2011

Denmark :: Business Etiquette


Denmark Society&culture ::

Denmark is an egalitarian society. 
. Interestingly this is reflected in their language, which employs gender-neutral words. 
. Most Danes are modest about their own accomplishments and are more concerned about the group than their own individual needs.
. Maternity and paternity leave provisions are particularly generous in Denmark.
. Men are more actively involved in child-rearing activities than in many countries, although the division of domestic chores is similar to other developed countries.
Women in Danish Society

. Women are highly respected in business and generally receive equal pay and have access to senior positions.
. Working mothers can easily arrange flexible hours so that they can maintain both a career and a family. 
. Danish women expect to be treated with respect in the office.
Proper Public Behaviour

. Danes believe there is one proper way in which to act in any given circumstance. 
. If someone is not following the rules, be they written or merely understood, someone will generally speak up and admonish them to obey the accepted protocol. 
. They expect courteous behaviour from everyone. 
. Talk in moderate tones and do not do anything to call attention to yourself.
Danish Family Values
. Most families are small. 
. Children are raised to be independent from an early age. 
. Most are put in day care centres at about 1 years old. 
. Marriage is not a prerequisite to starting a family. Many couples live together without legalizing the arrangement with marriage.
Etiquette & Customs in Denmark
Meeting Etiquette
. Greetings are casual, with a firm handshake, direct eye contact, and a smile. 
. Shake hands and say good-bye individually when arriving or departing.
. Shake hands with women first. 
. Danes tend to introduce themselves with their first names. 
Gift Giving Etiquette

. Danes give gifts to family and close friends for birthdays and Christmas. 
. If invited to a Danish home for dinner, bring flowers, good quality chocolates or good quality wine. A bouquet of mixed wildflowers makes an excellent gift. 
. Flowers should be wrapped. 
. If you are invited to dinner or a party, it is polite to send flowers in advance of the event. 
. Red wrapping paper is always a good choice. 
. Gifts are opened when received.
Dining Etiquette

If invited to a Danish home:
. Arrive on time. Danes are punctual in both business and social situations. 
. Check to see if you should remove your shoes before entering the house.  
. Contact the hostess ahead of time to see if she would like you to bring a dish. 
. Offer to help the hostess with the preparation or clearing up after a meal is served. 
. Danes enjoy showing off their homes since they have usually done the decorating themselves and are proud of their accomplishments. Therefore, they are happy when you ask for a tour of their house. 
. Do not discuss business.
Watch your table manners!
. Wait to be told where to sit. There may be a seating plan. 
. Table manners are Continental -- hold the fork in the left hand and the knife in the right while eating. 
. Always keep your hands visible when eating. Keep your wrists resting on the edge of the table. 
. Try everything. 
. Expect to be offered second helpings. You may refuse without offending your hosts. 
. Finish everything on your plate. Danes do not like wasting food. 
. When you have finished eating, place your knife and fork across your plate with the tines facing up and the handles turned to the right. 
. The man seated to the left of the hostess generally offers a toast of thanks during the dessert course.
. Do not begin eating until the host toasts with 'Skol'. 
. When toasting, raise your glass about eye level and make eye contact with the people seated closest to you.

Business Etiquette and Protocol in Denmark

Meeting Etiquette

. Appointments are necessary. 
. Confirm appointments in writing.
. Initial correspondence should be made to the company and not an individual. 
. Do not try to schedule meetings from mid June through mid August as many Danes are on vacation. 
. You should arrive at meetings on time. The Danes you are meeting will be punctual. 
. Telephone immediately if you will be detained more than 5 minutes. 
. Shake hands with everyone upon arriving and leaving. Handshakes should be very firm and rather short. Maintain eye contact while being introduced. Always shake hands with women first. 
. Business cards are exchanged. Your business card should have the physical address of your company and not a post office box. 
. Danes use their professional title and their surname. If someone does not have a professional title, use Herr (Mister), Fru (Misses) or Froken (Miss). Danes move to first names quickly. Nonetheless, wait to be invited before using someone's first name.
Business Negotiation
. Send an agenda before the meeting and work from it without deviation. 
. Decisions are made after consulting with everyone involved. 
. Presentations should be well-organized and factual. Use facts, figures and charts to back up statements and conclusions. 
. Maintain eye contact while speaking. 
. There will be a minimal amount of small talk. Danes prefer to get down to business quickly. 
. Communication is direct.

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